How It Works For Attendees

While anyone is welcome to sign up for and attend our training, we recognize that many attendees plan to get continuing education for their attendance. The steps below outline what to expect regarding continuing education.

Step 1: Register

To register for an event, click on the “Courses” tab located at the top of the page. Next, click on the course you are interested in attending. Inside the course details there is a blue button labeled “Add to Cart.” Click on “Add to Cart.” A pop up screen will appear asking if you'd like to continue shopping or proceed to checkout. You can continue shopping if there are other events you'd like to purchase, or you can proceed to checkout once you've selected all courses you're interested in. Once in your cart, you will need to fill out and enter all required information and submit your purchase. You will receive an automated confirmation email with the details of the course you registered for, as well as a quick way to join the event when the time comes. If you did not receive the email, please check your spam folders.

Step 2: Attend the Event

On the day of the event, you can either go to your confirmation email or login directly to the site in the 5-10 minutes before the training and click on the “Join” button to open the zoom webinar. Please keep in mind that participants are eligible for continuing education if they attend the whole training. Partial credit will not be given. We can and do track your attendance for this purpose. Currently, events are held over Zoom.

Step 3: Complete the Event Survey

After the training, the course survey will be unlocked for participants to access and will be available for two weeks after the event. Make sure you are logged in to your account and then click on the course you attended. The survey will appear below the training. Click on the survey and fill out all questions accordingly.

Step 4: Receive Your Continuing Education Certificate

Your Continuing Education certificate will be generated in your Blue Sky account and can be accessed at any time. You will also receive an email with your certificate.

How It Works For Instructors

CBI is dedicated to providing high quality continuing education to mental health professionals. In order to ensure that our continuing education events are high quality AND that our programs can be accepted for continuing education, we require the following information of instructors new to our organization. Please email this completed form and a copy of your CV/Resume with any additional supplements to

Once received, our administrative team will review and email back if anything further is needed, or if the application has been approved.

Additional steps for submitting an event will be discussed at the time of the instructor application approval.

Frequently Asked Questions

Questions about Zoom and Webinars

What platform will be used for the webinar? CBI Center for Education has invested in Zoom for Webinars. You do not need a Zoom account to join the webinar and you can join from your computer or mobile device. As an attendee, the presenter will not be able to see your video or hear you unless they give you special permission during the webinar.

What time will the webinar begin and in what time zone? Please see the event page on for information about the webinar, such as the start time. In addition, when registrants receive the email for the event, the date and time of the event is included.

When will I receive the link to attend the webinar? After you’ve signed up for the event through our website, you will receive an automated email from Blue Sky. At the bottom of this email is a blue button labeled “Join” that you can click on the day of the event. Or log in directly to your Blue Sky account and join from there.

Why can’t I get into the webinar? Once you have joined the webinar, you might see a message that states that the webinar has not yet started. The webinar will start once the presenter has joined and clicks “start the meeting.” We hope this happens on time, but it may be several minutes late. Please be patient while you are waiting for the webinar to start.

lined internet or being physically located close to your router. Technical support will not be provided by CBI for any connection issues on the day of the training. CBI will not issue refunds due to technical issues experienced by participants. Our presenters are connected to hard-lined business-grade internet when presenting.

What happens if my internet briefly freezes? If you become disconnected during the event, log back on immediately. A brief interruption of connectivity will not impact your eligibility for a CE certificate.

Will there be a recording? No, there will not be a recording or replay.

Will you know that I am logged in and active in the webinar? Yes, Zoom’s platform monitors the attendance and activity of the attendees. Additionally, there will be a chat feature and various forms of participation monitored throughout the training.

Will I have to show my face on camera? Zoom’s webinar platform does not capture participants on video unless specifically requested during the meeting by the host. Instead, participants will view the presenter and the presenter's slides on their screen.

Is there Audio? Yes, the webinar will have sound. Please test that your device’s sound is working prior to the event. A good way to do this is to go to YouTube and play a

Questions about the Event

Will I receive the presenter's slides? It is up to each presenter if they wish to share their slides. If slides are being shared, they will be uploaded as a document within the course in Blue Sky and can be downloaded and printed as necessary. We are unable to respond to emails asking for the slides ahead of the presentation.

Questions about the Survey

When will I receive my course evaluation survey? Following the completion of the event, the survey will be unlocked and located within the course.

You must complete the survey within 14 calendar days following the event if you would like to receive a CE certificate.

We are unable to respond to emails from participants asking for confirmation that their course completion survey was received. If you clicked the SUBMIT button your survey was received.

Do I need to fill out the course evaluation survey if I don’t want a CE certificate? If you do not wish to receive a CE certificate, you do not need to complete this survey. The CE certificate is the only type of certificate that will be issued.

Questions about Continuing Education & Certificates

What is the criteria for receiving CE? If you attend the whole webinar and complete the course evaluation survey, we will issue you the CE that you are eligible for.

How many suicide and ethics CE's will be issued? Please see the event page on information about the training, including how much continuing education is offered and what type.

Will these CE's count toward my individual state licensure or another credential that I currently hold? It is the responsibility of the licensee to determine if trainings are acceptable as continuing education to their state’s licensure board or other credentialing body. Some of our trainings are individually approved for continuing education, such as through the Association of Social Work Boards individual course ACE Program. In addition, CBI is an approved provider of continuing education through the American Psychological Association CESA program and is an approved provider of continuing education to counselors, social workers, and psychologists in the state of New York. Many boards accept trainings that are individual approved or are offered by approved providers for continuing education. Please see the event page for the training you are interested in on our website approvals that apply for each specific training.

Will you issue partial CE credits? No, we do not issue partial CE credits and therefore if you do not attend the training in its entirety, you will not be receiving a CE certificate. This is an APA and ASWB ACE requirement and is non-negotiable. Please refrain from emailing us explaining why you were unable to login to the event on time (this includes mixing up time zones and technical difficulties).

When will I receive my CE certificate? Upon completion of the event and survey, your certificate will immediately be available.

How will I receive my CE certificate? Your CE certificate will be available through your Blue Sky account and will also be directly sent to your email associated with your Blue Sky account. It will automatically be accessible to you once all previous criteria have been met.

I filled out the wrong email address or misspelled my name on my account registration. How do I get a new certificate? In the registration, it asks for the participant to fill out
their name, licensure, and license number. These fields automatically populate within our certificates. PLEASE NOTE: Any requested changes to the email entered after
registration or after the survey is complete will require a $5 processing fee. Additional changes to the produced CE certificate based off of information provided by the attendee will also require a $5 processing fee. CBI Center of Education is extremely lean administratively and utilizes technology to streamline our events in order to keep our trainings free to low cost. When we receive manual requests post registration, additional staff is needed to assist with these manual requests, thus the reason for the
change fees. Please reach out to

Questions about Accommodation

How can I access accommodations for my disability? Our webinars are available to anyone who is able to access the internet. For those who are vision impaired graphs
and videos are described verbally. We also read all of the questions and comments that are asked of our speakers. All questions and comments are made via the chat function.

For those that require it, please contact us at for more information on and/or to request closed-captioning.

Additional Questions

I have a question that isn’t in the Q&A. If you have any additional questions or concerns, please email us at

Click here to access our Refund, Cancellation and Grievance Policies.

Cannot Find Webinar Link

To access the webinar link, please follow these steps.

  • 1. Go to
  • 2. Sign into your account.
  • 3. Click your name in the upper right hand corner of the screen.
  • 4. Click the "My Activity" tab to view the event (You can also click "Purchases" to view trainings you have bought).
  • 5. In the "My Activity" tab, all of the upcoming Continuing Education events for which you are registered will be available. Select the event you
  • wish to view.
  • 6. Scroll down to the bottom of the page. There will be an icon with a video camera. Click that icon.
  • 7. This is the page that you will use to access the webinar. A button to join will appear 30 minutes prior to the training.
Cannot Find Survey/Certificate

To download your certificate from our website, you need to make sure you have completed the post-training survey. Please follow the instructions below to get your certificate:

  • 1. Go to
  • 2. Sign into your account.
  • 3. Click your name in the upper right hand corner of the screen.
  • 4. Click the "My Activity" tab.
  • 5. Choose the Continuing Education event for which you wish to receive a certificate.
  • 6. Scroll down to the bottom of the page. Here you will see all materials, including slides, relevant to the course. The last listed item should be the certificate. Click this and it will open up a new page with the progress of the training and post-training survey.
  • 7. Complete whatever steps are not yet done. If there is already a green check mark next to all steps, proceed to step 8.
  • 8. Click your name in the upper right hand corner of the screen again.
  • 9. Click the "Certificates" tab.
  • 10. Find the name of the course you wish to get the certificate for, and select the "View Certificate" button on the right hand side of the screen.
  • 11. Once the certificate preview opens, scroll down and you will have the options to Print or Download your certificate. Click whichever button you need.
Requests for slides

Slides/materials will become available at least 24 hours prior to the event. To access them, please follow these steps:

  • 1. Go to
  • 2. Sign into your account.
  • 3. Click your name in the upper right hand corner of the screen.
  • 4. Click the "My Activity" tab to view the event (You can also click "Purchases" to view trainings you have bought).
  • 5. In the "My Activity" tab, all of the upcoming Continuing Education events for which you are registered will be available. Select the event you wish to view.
  • 6. Scroll down to the bottom of the page. There will be an icon with a sheet of paper for each powerpoint/material that is uploaded (multi-day events sometimes have two or more)
  • 7. Click the paper icon and download your materials.
Do you need a license to attend an event?

Anyone is welcome to attend!

The license number requirement is a logistical thing. Our certificates of completion are auto-generated after the event is complete, and the attendee's license number needs to be in our database for the form to populate the right information. Rather than have attendees confused and upset that their license number isn't on their certificate because they forgot or neglected to input it into our system prior to the training, we simply made it a registration requirement. When filling out the license number, you can simply put "unlicensed" or "N/A".

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